Every product on our site shows what our customers say about the fit. We recommend starting there.
To get an accurate size, your best bet is to find an item you own and love. Then, compare its size to the size chart of our product. If you need a t-shirt, for example, find one at home, lay it flat, and measure it in inches. Then match those measurements to our size chart.
Unfortunately, every t-shirt maker in the world has some degree of manufacturing tolerance, which is to say, the distance in inches could have up to a 10% variation, plus or minus.
If you want to be absolutely sure about sizing, feel free to contact us to order a blank items. You can then try it on, and then return it. We will refund the item price, but we cannot refund any shipping costs.
Please follow the washing instructions on your item's tag, washing inside-out is also suggested.
Some items which have metallic applied do call for handwashing.
You may notice your item has an eco-friendly pre-treatment applied before printing to keep your design vibrant and long-lasting. Simply wash the item and it will be ready to wear!
We have three different printing methods, each tested and the best selected for each garment we provide.
Printing
Printing ink with a direct-to-garment digital printer.
This is the method we use for almost all of our apparel. It involves state-of-the-art digital printers printing high quality ink directly onto your item. This process offers several advantages over screen printers, including:
A full range of colors at no extra cost. (Screen printers print only one color at a time, so each additional color is extra cost for you. But not with us.)
No minimums and no set up fees. (Our printing process is the same whether we are printing 1 item or 1,000. Screen printers, however, have a lot of up-front costs in setting up the screens, so they charge for it and require minimums.)
Film or Foil
Using an ultra-thin, precision-cut, heat-pressed "film" material.
This is a great method to create a durable design on unique items. For example, it's not possible to create custom, no-minimum designs using ink on items like duffel bags and mesh jerseys. We use film instead, and it works nicely.
Items decorated in film offer a wide range of specialty options including metallic, glitter, neon, and glow-in-the-dark.
Because we cut this material before heat pressing, we must avoid complex shapes. Items using this method cannot be distressed or use the distressed fonts like Angelic War. Also, certain pieces of art from our library are too intricate for film. (These pieces of art are not selectable when designing a film-only item.)
As a customer, you probably don't want three or four layers of film overlapping each other on your item. To avoid this, we limit the design center to one text style and one piece of art for film-only items.
Uploaded images are not available for film items. (on it’s own line)
Sublimation
Applying ink using sublimation.
We use sublimation on our hard-good accessories such as custom mugs and shot glasses as well as some garments. It involves printing ink onto a very special transfer material and then applying that print to the item in a fancy heat press.
Sublimation results in very vibrant colors. You will usually notice that pinks and reds are brighter on mugs than other items.
White is not available with this process. If the item is white (like most of them are) that will be transparent and show up as the item’s color. However, if the item is metallic pink, the white will be transparent and show up the metallic pink of the item.
The design will print proportionate to how you see it on the screen. Please keep in mind that we print in a design boundary that will not wrap around the body, so if the print looks smaller than anticipated, please try on the item to see the design’s actual size once worn.
If you have an account, just sign-in, and then go to My Account and click "My Orders".
If you don't have an account, just go to the Track Order page and enter your order record locator and order number from your confirmation email.
Absolutely. Our website is 100% secure! We do not store any credit card numbers in our database. Our website is also scanned daily by Qualys Secure to ensure safe ordering.
WE OFFER GROUP DISCOUNTS ON CUSTOM APPAREL & ACCESSORIES
We offer group discounts on most items when you add 6+ applicable items to your cart. Your price will automatically update and show the
discount that's been applied. Discounts vary depending on the product chosen and the inventory that's available. Unlike screen printers,
the products and designs don't have to be identical.
*Pricing is subject to change and cannot be combined with promo codes
Yes, if you are in one of the states listed below.
We used to charge only Ohio residents a sales tax, but government policies have changed nationwide.
Now we must charge sales tax for the following states, and we assume we will be adding to this list as more states pass economic nexus laws.
AR
CA
CO
CT
GA
HI
IA
IL
IN
KY
LA
MA
MD
MI
NC
NJ
NV
NY
OH
OK
PA
SC
TN
TX
UT
VA
WI
WV
For orders shipping to Australia, the goods and services tax (GST) of 10% of the total will apply to orders less than $1000. Over $1000 will be collected at the border.
A production fee is charged when an order is cancelled or changed after it has been printed. This is 50% the cost of the item or subtotal.
This covers the cost of the goods and production time spent.
Please contact us within 1 hour of placing your order to make any changes. Please double check your designs for accuracy before placing your order, because the production process starts almost right away.
No! Buy one custom item or one thousand; we're happy to serve you either way.
Our "no minimum" policy is something we are quite proud of because very few custom apparel websites match us in this offer. Almost all of them have a minimum quantity of at least six on most of their items. This is because those sites will only offer screen printing as an option for those items.
We, on the other hand, have eschewed screen printing completely in favor of a combination of other methods, most notably direct-to-garment digital printing on soft apparel. This means we have several advantages over screen printers, including no set up fees, no limitations on number of print colors, and no minimums.
You might think that because we don't screen print, we are not as competitive price-wise for large, group orders. This, however, is not the case. We know we need to compete with screen printers, so we offer steep discounts for group orders on our most popular items. This is particularly exciting for our customers because it means they can get full-color printing on group orders for incredibly good prices.
If you want to be absolutely sure about sizing, feel free to contact us to order a blank items. You can then try it on, and then return it. We will refund the item price, but we cannot refund any shipping costs.
We don’t offer printed samples, but because we have no minimums, you can order one before ordering for an entire group!
We are a print on demand company, so each item you order is custom printed upon your order being placed.
We offer four different delivery options for US orders; Economy, Quick, Expedited and Express
This means, you can select Express and receive your order within 4 BUSINESS DAYS!
At checkout, you will simply select the date you need the order to arrive by. All delivery options include production time and ship time.
Please note when ordering, our cut off time is 3:30pm EST, so the dates at checkout will change at this time.
Delivery options for US Domestic:
Economy (12 business days)
Quick (9 business days)
Expedited (6 business days)
Express (4 business days) *Available only on select items and limited quantities
Delivery options for Hawaii and Alaska:
Economy (18 business days)
If you have additional questions about timeframes, dates or costs, please reach out to our friendly Design Guides and we are happy to assist!
Yes we do!
We ship to the following countries:
Canada
Australia
Germany
Puerto Rico
Spain
United Kingdom
Virgin Islands
Bahamas
Delivery option for most international orders:
Economy (20 business days)
Delivery option for Bahamas and Virgin Islands:
Economy (18 business days)
Due to new safety procedures, some countries are experiencing customs delays which could affect this estimate. At this time, we are also not able to offer rush shipping for international orders.
Please note that you are responsible for any duties or taxes that may be applied to your package after it has left our facility. The shipping costs incurred include production time and shipping cost to get out of the country, and do not include export taxes.
Out of Area surcharges are charged collected by FedEx in order to deliver out of their normal delivery locations, to more remote locations. This does not mean they never deliver to you, however, it is out of their norm.
For orders inside the continental United States, the surcharge is $3.85.
We’re so sorry!
We are not able to accept payment or ship to countries outside of:
United States
Canada
Australia
Bahamas
Germany
Puerto Rico
Spain
United Kingdom
Virgin Islands
Your order is printed on demand just for you! If the finished product is considerably different from what you created, incorrect, incomplete, or in any way defective, contact us within 15 days of receiving your custom order. Send a photo of the issue to returns@eretailing.com and include your order number. We will reprint the incorrect piece(s) for you. If we are unable to correct your custom order, we will refund the original form of payment.
We do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. Please remember to review your design (including spelling, names, dates, and sizing) before ordering, as each order is made individually to your specifications and cannot be resold.
Sizing varies between manufacturers and styles. For specific sizing information, reference our online sizing charts under product info. Please note that due to varying monitor settings, the colors represented on screen may not exactly match the actual ink or garment. We recommend purchasing a sample order before placing a group order. Feel free to Contact Us, and we'll help you get started.
After 30 days of receiving your order, we will no longer accept returns. Please Contact Us within two weeks of the expected delivery date for a package lost during transit.
Refunds will be issued to the original form of payment or merchandise credit. Please allow 7-10 business days for the credit to post to your account or one business day for merchandise credit.
If your order was purchased using a prepaid credit card (Visa, Mastercard, American Express, or Discover), please hold onto your card until you are outside of the return policy for the product(s). If you no longer have the card used for the order, please let us know in your return request and we can issue a merchandise credit.
Please note: Once the refund has been processed, we are unable to refund the purchase to any other payment method.
You'll need to set up a PayPal account. All of your earnings will be redeemed to that PayPal account.
To view and redeem earnings, go to "My Account" and then "Redeem Earnings"
Earnings move from "pending" to "redeemable" 30 days after the order is placed. (This is because we offer a 30 day return policy.)
You will be able to redeem your earnings to your PayPal account once you have $30 in the redeemable column. If you've only just built your store it will not yet contain the field for entering your PayPal address.
We offer "dynamic commissions". This means that the storefront owner chooses the commission mark-up for their store (ranging from 0 - 20% commission per item). Any rate lower than 20% will be applied as a customer discount on the items in the store.
To redeem your earnings, go to My Account and then choose Redeem Earnings.
Your earnings are "pending" until 30 days after the order is placed. The 30-day window is in case a customer cancels or returns that order.
After 30 days, your earnings will move from the pending column to the redeemable column. You must have at least $30 in the redeemable column before you will be able to redeem said earnings.
When viewing your storefront, you will see a "Rating" field under each design. If you want to move one design ahead of another design, just make sure that the rating of the design you want to show up earlier is a higher number than the design that you want to come after. When you're satisfied with all of your ratings, click the "Update Your Store" button.
We recommend leaving a large, numerical gap between your designs. For example, give your first-place design a 90000 rating. Give your second-place design a 80000 rating. Then, let's say in a few weeks, you want to move a different design to second-place, simply give it 85000 points. This strategy allows you the ability to fit any design into any slot at any time!
Note: The rating field allows for up to five digits, so the max point total is 99999.
