The eRetailing Guarantee:At eRetailing, we promise that we will do everything in our power to help you create the perfect custom apparel for your specific needs and provide the best customer experience possible. Having said that, there are some limitations to what we're capable of doing when it comes to operating efficiently and providing you with the best possible quality products and services. Listed below are the few policies that we have in place to make sure we are able to continue doing so for years to come.
Returns & ExchangesYour order is printed on demand just for you! If the finished product is considerably different from what you created, incorrect, incomplete, or in any way defective, contact us within 15 days of receiving your custom order. Send a photo of the issue to firstname.lastname@example.org and include your order number. We will reprint the incorrect piece(s) for you. If we are unable to correct your custom order, we will refund the original form of payment. We do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. Please remember to review your design (including spelling, names, dates, and sizing) before ordering, as each order is made individually to your specifications and cannot be resold. Sizing varies between manufacturers and styles. For specific sizing information, reference our online sizing charts under product info. Please note that due to varying monitor settings, the colors represented on screen may not exactly match the actual ink or garment. We recommend purchasing a sample order before placing a group order. Feel free to Contact Us, and we'll help you get started. After 30 days of receiving your order, we will no longer accept returns. Please Contact Us within two weeks of the expected delivery date for a package lost during transit.
PaymentWe accept major credit and debit cards (Visa, MasterCard, Discover, and American Express).
Production of Personalized T-Shirts, Apparel, and AccessoriesAll orders are hand-produced by our well-trained team at our state-of-the-art facility in beautiful Columbus, Ohio. When selecting your delivery option, please understand that your package will arrive on or before the date you choose. The timeframes listed in that section include the time it takes to produce your order. Please let us know if there is anything else we can do for you - we will certainly give it our best effort. If there is anything else we should know about you or your order please let us know by typing it into the special instructions box on the checkout page. Additional locations on personalized t-shirts and clothing are only $7.50 USD per location.
Expedited DeliveryIf you need your order quickly, our Express option (4 business days) may be the way to go. We are not responsible for delays by our carriers, but we will do our best to resolve any issues that may arise. If you need something within one or two days, call our friendly customer service department at 1-614-639-6327, and we will certainly do our best to assist you.
ShippingAt eRetailing, we believe in delivering your order to you as quickly as possible and at a reasonable price. We will email you a tracking number once your order has shipped. In the event that a package is returned to us as undeliverable, a fee of $15.45 USD will be charged to reship the package for domestic U.S. shipments. International shipments might cost more. Please double-check your shipping address before placing your order. For more shipping information, including details about times, prices, and out-of-area surcharges, please see our Shipping FAQs.
International OrdersShipping charges on International orders are as low as $5.95 USD and are not eligible for free shipping. Please visit our International Shipping FAQ for more details. You will be responsible for all duties and taxes that your country may charge.
To Place an OrderOrders can be placed online 24 hours a day, 7 days a week. We highly recommend that all orders be placed through our website. If you have questions, we'd be happy to walk you through the process over the phone or via our chat feature (available in the bottom right of this page). To place your final order, we recommend using our design center so that you can make sure everything is exactly the way you want, including spelling, colors, etc.
Coupons and PromotionsTo redeem coupon codes online, you must enter your coupon code in your shopping cart while checking out. You will find the promo code field on the right side of the page. Don't forget to click 'apply'. Your price will adjust with the use of a valid coupon code. Coupon codes and promotions cannot be combined with any other promotion, coupon, or group discount and no adjustments can be made on previous purchases. Coupons and promotions offered may be modified or discontinued at any time without notice.
Change to OrderWe encourage you to double-check your order before placing it, but we understand that you may want to make a change after the fact. If you desire to make a change, you must notify us within one hour by either email or phone. After one hour we cannot guarantee your order can be changed as it has begun the customization process.
Order CancellationsOrder cancellations must be done within one hour after placing an order. There will be a 50% production fee based on the price of the order (shipping is excluded). To ensure your order is processed as quickly as possible, your card will be charged the day you place your order. We will get your order started the following business day. If your order is canceled for any reason, be assured that we will initiate your refund within 24 hours. Please be aware your bank may take 5-10 business days to process the refund and credit your account.
School Purchase OrdersIf you want to place an order for a school via purchase order, please follow these steps: Email us at email@example.com and let us know you would like to checkout using a School Purchase Order. Our Customer Service representatives will respond with further instructions including the following: We will ask for the email address associated with your eRetailing account. We will then authorize that account which will allow you to place orders using a School PO. Sign in to this account and create your designs. If you like, you can click on the save button in the design center and save your design for future use, or you can go ahead and add the design to your cart and continue with the checkout process. On the checkout page, under 'Payment', choose 'I have a School PO' and enter your PO number. Please use your school's information in the billing section. Complete the checkout process. This will generate an order number. You will need to send us your School PO by email. A scanned copy of your signed PO can be emailed to firstname.lastname@example.org. Please note, orders will not proceed with processing until the PO is received. One business day will be added to your 'shipment received' date to account for each additional business day between the time your order is placed and when the purchase order is received. Once you have an authorized account, you can continue to use school POs without needing to email first. You will need to email your PO to us for each new order.
Back Orders & Discontinued ItemsWe monitor the inventory of our vendors constantly. If it looks like our vendors are running out of an item, we try very hard to pause the item before their inventories get to zero. However, if our vendors are suddenly out of stock, we will make every effort to contact you. In either case you can substitute another item of equal or lesser value or receive a full refund.
Pricing PolicyAll prices, special offers, and sale pricing appearing on the website are subject to change without prior notice. At eRetailing we are committed to providing our customer with the best quality product at the lowest prices. We do our best to maintain the low prices you are accustomed to, however, there are things beyond our control that will cause periodic price increases. We do not offer price adjustments on purchases due to changes in special offers, sale items, or increase in selling price.
Community GuidelinesWe want our websites to be a safe and healthy environment for our users and our customers and our team members. If you have a customer service issue, we recommend that you contact our customer service department directly, as this will be the fastest way to get a response. Please see our Contact Us page. If you have a question about your order, and you contact us through social media (such as Facebook or Twitter) we will respond and more than likely we will move the conversation to email, chat, or phone, and off of our social media pages. The following actions are prohibited:
- Name calling, whether it is directed at us or at another user
- The use of profane, offensive, or violent words
- Spam or link baiting via comments and posts
- Commercial solicitations or promoting a competitor
- Posting personal or contact information that is public
- Discussions of illegal activity
- Hateful or discriminatory comments
- Rude language
If you violate any of these policies, there is a possibility your comments will be deleted. Please treat each other with respect. We're all on this crazy green and blue planet together, and life's too short to spend it yelling at one another. If you have an urgent issue, we promise to take it seriously. Please see our contact information within our Contact Us page.